Management platform
The platform assembles information sent by Lexoh components and planned integrations. It can be used by the customer’s team or by the Lexoh call centre under a delegated operations agreement.
Operating tool
The platform shows data that field equipment and integrations can provide. A device shown online confirms recent communication; it does not replace a physical inspection of the device or its surroundings.
Screens are organized around operating tasks: monitor sites, find an event, manage authorized rights, review an alert and produce available information for follow-up.
Operating view
Daily operations
Users begin with the sites assigned to them, review status and recent events, then open the relevant record. Filters and permissions avoid exposing information unrelated to their work. When operations are delegated to Lexoh, the call centre uses the same tools to provide support, handle authorized exceptions and follow assigned alerts.
Administration
Depending on configuration, administrators can manage users, schedules, classes or approved settings. Changes affecting field equipment, major policy or an integration follow technical review instead of an improvised setting change.
Network and support
When communications are available, staff can review status and logs, assist a user and attempt an authorized action before sending a technician. Network loss, power failure, a stopped vehicle or a mechanical problem may still require an on-site response.
Support responsibilities, contacts, maintenance, service windows and emergency-service escalation are stated in the contract. The platform does not replace physical response.
Data
The organization defines roles, retention periods and permitted use under its obligations. Configuration is intended to limit access to operational need and retain an appropriate trail of actions in relevant functions.
FAQ
The interface can be viewed at different screen sizes depending on the function. Detailed administration is often more practical on a larger screen.
A multi-lake or multi-partner architecture is possible with separation of sites and roles. Governance and responsibilities need to be defined before configuration.
It represents available signals. Normal communications cannot exclude a physical issue that is not measured, so inspections remain necessary.
No. The customer can operate it internally or delegate agreed daily operations to the Lexoh call centre. Granted authority and on-site responsibilities are defined in the service agreement.